Installed Checkpoint R77.20 in virtual machine to do testing. The installation of gateway and mgmt server is not having problem, but had an issue while installing SmartConsole R77.20 on windows 7 machine.
Symptons:
1. First error I met is at during installation.
Unable to register dlls in:
C:\Program Files\CheckPoint\SmartConsole\R77.20\PROGRAM\pe_components_reg.conf
2. Second error message is popped up when tried to run SmarConsole applications, such as SmartDashboard, SmartTrack, SmartMonitor etc.
This error is common happened. Google Internet for “The program can’t start because MSVCR100.dll is missing from your computer.”. You will get tons of solutions. Basically just need to install one of following Microsoft Visual C++ Redistributable package :
32 bit: http://www.microsoft.com/download/en/details.aspx?id=5555
64 bit: http://www.microsoft.com/download/en/details.aspx?id=14632
3. Finally I got the SmarDashboard Log in Window:
Solutions:
I was keeping trying to system update, install patch, re-install R77.20 with different ways. Finally I got the following solutions on my windows 7 machine:
1. Install R77.10 SmartConsole first
2. Install R77.20 SmartConsole
---------------------------------------------------------------------------------------------------------------------------------------
Notes:
To enable logs in UI do the following:
1) Open the TraceUtil.exe found under the Smart Console install directory (C:\Program Files (x86)\CheckPoint\SmartConsole\R77.10\PROGRAM)
2) Check enabled in Endpoint Security Console, and output to file, you should select a location of the file with '…' button
3) Under the topics click add , type ALL in topic and 5 in level, click OK
4) Click Apply on the dialog, next time you will run the Endpoint Management, logs would be created.
The logs may be ok to send to Checkpoint support, but not useful for me to figure out the problem I were facing.
THANKS! I confirm it is a workaround also for Windows 2003. I wish Check Point consider improving its TESTING phase before releasing.
ReplyDeleteThanks for confirmation.
DeleteYOU CHAMPION! This has been bugging me for AGES. I only had this problem when installing SmartConsole in a Windows VM (ESXi). But this works... thanks again for bothering to post this. Saved me massive headaches!
ReplyDeleteThank you! I have almost pulled out the last few hairs I got left....
ReplyDeleteGlad my post helped you.
Deletethanks. confirmed that same issue apply in R77.30.. R77.10 first (I think .Net4 is the breaker)
ReplyDeleteWhat a crap
ReplyDeleteThanks ,Issue has been resolved in R77.30,after vcredist_x86.exe installation.
ReplyDeleteThank you for confirmation. I did a couple of installation for R77.30, so far there were no issues.
DeleteFYI - this seems to only work for me with Server 2012 R2 and the 32-bit Visual C++ Redistributable on R77.20. 64-bit bombs with the same errors during install.
ReplyDeleteI had to uninstall and reinstall after the 32-bit version was installed. I also didn't receive the .dll error message during the install with the 32-bit version installed.
I hope this saves other folks from head scratching and time wasting.
I tried to install a R77.20 iso image I found chucked away in the internet maze, installed it in VMware fusion with default settings using the SATA instead of the SCSI... I was able to install the Manager & Gateway. I am having trouble installing the Console and I did try everything that you said above but it seems it's not working... Tried it on XP and 7 with the same error message... Any others have a workaround I can use?
ReplyDelete